TERMS AND CONDITIONS

TERMS AND CONDITIONS

Powwow Drum Warranty:
Our powwow drums are guaranteed for one year against defects in the hide. If there is a visible skinning mark which leads to the cracking of the hide, or the drum head cracks through under normal use, we will replace both sides of the drum free of charge. The customer must cover the cost of shipping the drum to us, and we will pay to ship the rebuilt drum back to the customer. Please note that surface membrane cracking is normal for a powwow drum and is not covered under this guarantee. A drum with surface membrane cracking will continue to perform well for years. If the customer accidentally burns or scorches the hide by a fire, forgets the drum in a car on a hot day, pours excess water on the drum, soaks the hide, paints the hide, or otherwise abuses the drum, the guarantee does not apply. In these cases, we will replace both sides of the drum at a cost of $300 (22″ to 26″) and $350 (28″ to 32″).
» Please contact us for information or concerns. info@tribalspiritmusic.com

Hand Drum Warranty:
Our hand drums are guaranteed for one year against defects in the hide. If there is a visible skinning mark which leads to the cracking of the hide, or the drum head cracks through under normal use, we will replace the drum head free of charge. The customer must cover the cost of shipping the drum to us, and we will pay to ship the rebuilt drum back to the customer. Please note that surface membrane cracking is normal for a hand drum and is not covered under this guarantee. A drum with surface membrane cracking will continue to perform well for years. If the customer accidentally burns or scorches the hide by a fire, forgets the drum in a car on a hot day, pours excess water on the drum, soaks the hide, paints the hide, or otherwise abuses the drum, the guarantee does not apply. In these cases, we will replace the drum head for a reasonable price.
» Please contact us for information or concerns. info@tribalspiritmusic.com

Drum Stick Warranty:
Our drum sticks are guaranteed for a period of 3 months. Drummers who practice daily do use up their drumsticks. Casual users will find that our sticks last a long time.

Hand Bags and Drum Bags Warranty:
Our leather bags are guaranteed for a period of one year.

Shipping Policy:
From experience, we have found that Fedex meets our needs well. Fedex treats our products with respect and has reasonable prices. During the check-out process, you will be given the cost of shipping as well as an estimated time of arrival for your delivery. On orders placed before 3 pm, we will arrange for a pick up the following day. Orders placed on Friday, will be shipped on Monday, and orders placed over the weekend will be shipped on Tuesday.

At this time we will not be shipping outside of North America. If you are ordering from outside Turtle Island please email us and and will complete your order the old fashioned way!

Payment Options:
We accept All Major Canadian Bank Debit Cards associated with Interac. We accept all major credit cards, including VISA, MasterCard, American Express and Discovery. We also accept most bank VISA or MasterCard debit cards. As well, we accept Institution Cheques(First Nation Band Cheques, School Cheques, Native Friendship Centre Cheques or Government Cheques). We are a registered company in Canada and as such are able to provide purchasing invoices if needed.
Please email us if you require such assistance.

Privacy Policy:
Tribal Spirit Music respects your privacy. Information provided to us will not be passed on to any third parties. Billing information will be used only for billing, and your email address will be used only for billing notification, and notification of Tribal Spirit Music updates and events you may be interested in. Our customer lists are not for sale.

All credit card information provided for billing is immediately encrypted and no credit card information is stored anywhere on our site or on our computers.
» All billing transactions are handled by moneris.com

You will find that we have sent a cookie to your computer. This cookie has absolutely no personal information on it.
» If you have any questions on our privacy policy or have any suggestions please email us at info@tribalspiritmusic.com

Refund Policy:
We do not offer refunds. We want you to be sure about your purchase. We have years of experience on the powwow trail and we build excellent products. We believe that drums can not be reused by someone once a group or person has awakend them. In ten years on the powwow trail we have never once been asked for a refund because our quality is just that good, and we see no reason that this should change on the internet. There is a cost to offering refunds. We keep our prices as low as we can. We do not wish to factor an insurance of refunding into our prices. So If you want a great powwow drum, hand drum, drum stick or leather bag….this is it… you are going to get it….we will do our part…and you will not regret your decision!!!

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